How do I place an order?

LLACTA has installed a powerful, dynamic "shopping cart" system on its server. What that means is that ordering is as easy as pushing the "Add to Cart" or "Order" button on one of the product pages and then providing the requested information. 
Just as in a physical store, your Shopping Cart holds items until you are ready to check out. From the Shopping Cart you can:

• Proceed to checkout

• Keep shopping

• Delete or save items for later

• You can always get back to your cart by clicking the shopping cart icon found at the top of the page.

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How do credit card payments work?

LLACTA has registered with Credit Card Now (www.ccnow.com), a United States-based retail re-seller that sells our products to credit card customers. LLACTA customers may pay for merchandise using their Visa, MasterCard, American Express and Discover Cards. Our agreement allows CCNow to process credit card orders from LLACTA customers anywhere in the world. The online order forms for credit card payments are maintained by CCNow, and all credit card purchases will be billed by CCNow, not by LLACTA.

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Is it safe to use my credit card online at LLACTA?

Using your credit card to shop at LLACTA is extremely safe. CCNOW employs the latest encryption technologies to ensure that your credit card information remains private.

CCNOW transactions are protected by the highest levels of security available and ensure complete and total privacy for LLACTA’s online customers. Not even LLACTA employees have access to your credit card information. Using your credit card affords you the added advantage of knowing that, in the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and LLACTA will not be paid. 

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Can I pay by check or Money Orders?

Peruvian banks charge an additional fee to cash international checks and money orders. They take several weeks to do this. Currently, we are trying to allow faster and cheaper checks and money orders payments. Until we achieve this, we prefer not to offer this form of payment.

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Can I make a special request for a product?

Yes, we can provide you with most of the Peruvian handicrafts even when they are not listed in this site. For more information go to our special request page.

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What are the shipping costs?

Llacta ships to the US, Canada and the remain Americas region by DHL. For Europe and the rest of the world we ship by international Express Mail Service (EMS), a function of the Peruvian postal service operated in cooperation with postal services throughout the world.

Delivery takes just four to seven days from the time we ship your order. For this service we have a US$9.00 flat-rate shipping and handling charge for all orders from the Americas region, regardless of the amount of the purchase. 

For all other regions there is a flat-rate shipping and handling charge of $14.00, regardless of the amount of the purchase.

Customers in the U.S. will be sent a DHL tracking number by email once their orders are shipped. If you already have your tracking number and want to find out the status of your package, please look here. 

Those amounts do not increase, no matter how much is ordered. Delivery takes four to seven days from the time we ship your order, which is usually within 24 hours after you submit your order.

LLACTA does not make a profit by adding an additional fee to your shipping costs. You just pay the cost of sending a package overseas using a dependable parcel service.

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How can I save money on shipping?

More items significantly decreases the cost of shipping per item. You will save money if you order along with friends and family members.

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When will my shipment arrive?

Delivery takes four to seven days from the time we ship your order, which is usually within 24 hours after you submit your order.

Deliveries send by DHL can be tracked in the USA using the tracking number we provide you AFTER shipping your order. (The order number that you receive from CCNow is NOT your tracking number, though you should reference this number in any message you send to us.) Typically, DHL delivers in five days.

Delivers via DHL this service allow you to ask for information about the status of your package regardless the part of the world where the package is. To determine when your order will be shipped, please consult the following table:

 

If your order is received:	Your order will be shipped:
Sunday	Mon-Tue	x	x	x	x
Monday	x	Tue-Wed	x	x	x
Tuesday	x	x	Wed-Thur	x	x
Wednesday	x	x	x	Thur-Fri	x
Thursday	x	x	x	x	Fri-Mon
Friday	Mon-Tue	x	x	x	x
Saturday	Mon-Tue	x	x	x	x
Sunday	Mon-Tue	x	x	x	x
Please note that shipping schedule is subject to one- or two-day delays

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