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Satisfaction Guarantee


Customer satisfaction is our priority. If you are not completely satisfied with an item, you can simply return it within 30 days after sending the merchandise package from our company. You will get a full refund less shipping expenses.

Merchandise Return Instructions

To return an item from LLACTA, follow the instructions below:

  1. Contact our customer service to request an RMA number.
    (Without this number products cannot be returned)
  2. Pack the item in a strong box with the original packing.
  3. Please make sure that the return address and requested RMA number show prominently on your package. Returns must be addressed to:
     
    LLACTA, Customer Service
    Marques de Guadalzar 310
    Lima 33, Lima
    Peru